Welcome to Your Agent Support Career
As an AltaConnect Agent, you have access to the Arise Platform, which connects you with global companies for customer support, sales, and technical support services. This guide will walk you through the complete enrollment process for certification courses.
What You'll Achieve:
Work from home with flexible scheduling Provide services for major companies Take control of your career path
Before You Begin:
Research programs that fit your schedule and interests Ensure you have the required equipment Be prepared for assessments and background checks
Opportunity Announcement (OA)
A detailed document containing everything you need to know about a specific client program: Call types and service details Equipment requirements Certification course schedules Background check requirements Compensation information ⚠️ Critical: Always read the Opportunity Announcement thoroughly before proceeding.
Expressing Interest vs. Enrolling
Expressing Interest: Clicking "Get Started" to receive notifications about next steps Enrolling: Completing all requirements including background checks, assessments, and meeting certification criteria
Step 1: Review the Opportunity Announcement
Click GET STARTED on a program that interests you Carefully review the Opportunity Announcement (OA) which includes: Call types and service requirements Equipment needs Background check requirements Drug testing requirements (if applicable) Assessment requirements Any disqualifying factors
Step 2: Select Your Class
Click ENROLL NOW to view class details Review the "Enroll in Class" pop-up Select your preferred class time from available options Click Continue to proceed Important: Once you start this process, you must complete it through the Arise Portal (link.arise.com) if you exit.
Step 3: Complete Technical Requirements
You'll need to complete a Technical Check which includes: Reviewing the System & Equipment Policy Confirming you have necessary equipment Following technical check instructions Optional: Watch the 3-minute instructional video
Step 4: Complete Required Assessments
Depending on the program, you may need to complete: Voice Assessment (for phone support programs) Chat Skills Assessment Self-Assessments PC Scan Photo ID Verification (using your mobile device)
Photo ID Verification Tips:
Have your ID card ready Be prepared to take a selfie Follow all on-screen instructions carefully
Step 5: Enrollment Confirmation
Your status updates automatically after completing requirements You'll receive on-screen confirmation of successful enrollment If assessments aren't passed, you'll be notified of ineligibility A waiting period may apply before expressing interest in another course
Step 6: Background Check Process
All programs require background check completion Check your portal regularly for background check availability Monitor emails for submission deadlines Some programs may require additional drug screening
Status Updates:
Enrolled: Successfully completed all requirements Canceled: Not selected or didn't meet requirements
Step 7: Access Class Details
Click "Class Details" after enrollment confirmation Screen will show "Class Starts in X days" or "Class Starts Now" Note any pre-course work requirements (provided 3-5 days before class)
Step 8: Begin Your Certification
Click "Start Class Now" for scheduled classes Click "Access Link" for self-paced courses on Arise U Ensure pop-up blocker is disabled Complete any assigned pre-course work
⚠️ Critical Deadlines and Requirements
⚠️ Critical Deadlines and Requirements
24-Hour Rule
You have 24 hours to complete enrollment after starting Failure to complete within 24 hours results in automatic cancellation You must restart the entire enrollment process if canceled
First-Come, First-Serve
Courses fill on a first-come, first-serve basis Your seat isn't secured until fully enrolled Programs may fill at any time during the process
Mandatory Requirements
Photo ID Verification: Must be completed by due date Background Check: Required for all programs Drug Testing: May be required for specific programs Welcome Infosession: Strongly recommended for new agents
Additional Resources
Additional Resources
Welcome Infosession
Available live and on-demand Provides valuable platform guidance Explains available support resources Highly recommended for new agents
Ongoing Support
Check your Arise Portal regularly: link.arise.com Monitor emails for program announcements Review Opportunity Announcements for program updates
Equipment and Technical Support
Review System & Equipment Policy before enrollment Complete technical checks as required Ensure reliable internet connection Have backup equipment plans
Success Tips for AltaConnect Agents
Research Thoroughly: Read every Opportunity Announcement completely Meet Requirements: Ensure you can fulfill all course and service requirements Act Quickly: Complete enrollment within 24 hours of starting Stay Organized: Keep track of deadlines and requirements Monitor Communications: Check portal and emails regularly Prepare Equipment: Have all technical requirements ready Professional Readiness: Be prepared for voice and skills assessments
- Log into your Arise Portal: link.arise.com
- Browse available client programs
- Review Opportunity Announcements thoroughly
- Select programs that match your schedule and interests
- Begin the enrollment process
- Complete all requirements within 24 hours